Manager

• Develop and implement departmental project change management plans
• Serve as facilitator and active, visible change management coach to project managers and stakeholders
• Develop and lead actionable and targeted project change management plans – including communications, sponsor roadmap, coaching, training and resistance management plans
• Partner with departmental communications teams to develop and execute communication plans
• Manage and direct change management components of projects through the planning, analysis, design, implementation and transition phases
• Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes
• Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions
• Prepare reports and presentations for leadership, managers, and stakeholders
• Perform other related duties as assigned

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