Senior Client Support Representative
Navitus Health Solutions
full-time
Posted on:
Location Type: Office
Location: Brentwood • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Ensures all external and internal customers receive the level of customer service required by Archimedes
- A Key element of this role is front-line call taking
- The Senior Client Support Representative is the primary support source for their client
- They answer questions, resolve issues, trend training needs and identify issues to be entered into the Jira Ticketing system
- Tracks all of their client’s patients, proactively reaches out to ensure each member receives their medication on time with minimal issues.
- Receives, analyzes and approves PA override requests utilizing appropriate internal resources
- Handles Jira tickets according to current service level agreements
Requirements
- 3+ years call center experience preferable
- Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
- Ability to execute to standard call center management metrics
- Able to work in office 100%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center managementcustomer serviceJiraMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPA override requestsissue resolutiontraining needs analysis
Soft skills
communicationproblem-solvingcustomer engagementproactive outreachanalytical skillsattention to detailtime managementteam collaborationadaptabilityinterpersonal skills