Fraud Operations Associate II
Navient
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Review and verify loan application information
- Conduct detailed investigations into flagged applications
- Analyze application data and supporting documentation
- Perform root-cause analysis on flagged cases
- Document findings thoroughly
- Use investigative tools to verify customer information
- Cross-reference customer-provided data with public records
- Assess risk levels based on patterns and historical data
- Identify and escalate fraud patterns
- Monitor trends in fraudulent activity
- Collaborate with data analytics teams
- Provide actionable recommendations
- Draft escalation summaries
- Prepare clear, concise reports
- Communicate effectively with cross-functional teams
- Provide peer mentoring and assist with QA feedback
Requirements
- Some College
- 1–3 years of fraud operations or risk investigation experience
- Proven track record of accurate fraud casework
- Strong communication
- Comfort using data and reporting tools
- Previous exposure to personal loan or credit products
- Experience with documentation review and fraud trend monitoring
- Familiarity with tools such as Alloy, SentiLink, Socure
- Experience mentoring peers or providing informal guidance
- Familiarity with fraud regulations and red flags
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud investigationrisk assessmentdata analysisroot-cause analysisdocumentation reviewtrend monitoringcasework accuracy
Soft skills
communicationmentoringcollaborationreport writingproblem-solving