Administer and maintain the organization’s web servers and cloud hosting environments, ensuring up-time, reliability, and scalability.
Manage DNS, SSL/TLS certificates, and website monitoring tools to ensure secure and uninterrupted web operations.
Oversee day-to-day management of the Content Management System, including templates, plugins/modules, publishing workflows, and user access.
Collaborate with marketing and design teams to deliver user-friendly digital experiences, landing pages, and campaigns aligned with branding and organizational goals.
Implement and monitor security best practices, including patch management, web application firewalls, DDoS protection, and identity/access controls.
Ensure compliance with accessibility standards (WCAG 2.1), privacy regulations (CCPA), and payment/donation security requirements (PCI DSS).
Configure and support integrations between the website and enterprise systems such as CRM, ERP, and marketing automation platforms.
Administer web databases (MySQL, PostgreSQL, MS SQL); perform queries, troubleshooting, backups, and recovery.
Develop and support APIs and integrations; optimize website performance through CDNs, caching, minification, and image optimization.
Track, analyze, and report on web performance metrics (Google Analytics GA4, Google Tag Manager, SEO tools) and provide actionable insights.
Maintain documentation of web processes, standards, and governance policies; liaise between IT, marketing, and external vendors.
Participate in vendor evaluations and manage relationships with hosting providers, CMS vendors, and third-party digital service partners.
Manage development and production environments and be willing to learn as technology changes.
Requirements
Bachelor’s degree in computer science, Information Technology, Digital Media, or related field; or equivalent professional experience.
Three years of experience managing web servers, server migrations, and CMS platforms.
Demonstrated experience in web hosting, DNS, SSL, WAF, and performance monitoring tools.
Demonstrated experience with CRM and marketing tool integrations (Salesforce, HubSpot, Marketo, Dynamics 365, Blackbaud).
Demonstrated experience with databases (e.g., MySQL, PostgreSQL, MS SQL) including performing advanced queries and troubleshooting.
Demonstrated experience and thorough understanding of web security principles, mitigation services, accessibility standards (WCAG), and data privacy regulations (GDPR/CCPA).
Proficiency in web analytics tools (Google Analytics GA4, Google Tag Manager, SEO platforms).
Familiarity with e-commerce or donation/payment processing platforms and PCI DSS requirements.