Customer Support

• Maintain solid customer relationships by handling personal lines insurance coverage inquiries and concerns
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims
• Conduct specific service and marketing activities
• Work with prospects to pre-qualify and understand their needs
• Gather necessary data, research policy options, present options, finalize and bind new coverage,
• Cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies
• Confer with customers to provide detailed information about products and services
• Quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation
• Actively solicit increases in coverage or rounding out accounts

Personal Lines Customer Service Representative

Customer Service Specialist

Customer Experience Representative

Customer Care Representative, P&C License Required

Supervisor, Customer Support