Customer Support

• Maintain solid customer relationships by handling personal lines insurance coverage inquiries and concerns
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims
• Conduct specific service and marketing activities
• Work with prospects to pre-qualify and understand their needs
• Gather necessary data, research policy options, present options, finalize and bind new coverage,
• Cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies
• Confer with customers to provide detailed information about products and services
• Quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation
• Actively solicit increases in coverage or rounding out accounts

Personal Lines Customer Service Representative

Associate Customer Support Rep, Vet

Customer Support Representative

White Label Customer Service Specialist, II

Customer Service Specialist, I

Customer Care Specialist