Support Engineer

• Deliver fast, clear, and empathetic support to U.S. automotive clients using phone, email, and chat.
• Triage, troubleshoot, and resolve common product issues and inquiries.
• Identify root causes of more complex technical problems using tools such as logs, SQL queries, and basic code review. Escalate when necessary, but aim to resolve where possible.
• Work closely with Engineering and Product teams to investigate and resolve high-priority issues and bugs.
• Flag common issues and recommend documentation, workflow, or product improvements.
• Maintain detailed case notes and help expand internal and external knowledge bases.

Support Analyst, Tier 1/Tier 2

Associate – Technical Support Engineer, Indirect Tax

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Tech Support Engineer