Support Engineer

• Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality.
• Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset.
• Troubleshoot and analyze technical issues, identify root causes, and implement solutions.
• Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base.
• Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions.
• Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products.
• Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness.

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