Support Engineer

• Support Windows 10 and Window 11 devices
• Troubleshoot various printers and scanners from MFP Laser to Inkjet
• Business class software for small and medium-sized businesses
• 365 account management
• On-Prem and Azure AD account management.
• VOIP Phone systems eFax troubleshooting
• Network devices (Switches and Access Points)
• On-Prem applications and services
• File server permissions and architecture
• Client interactions
• Coordinate with the client daily to ensure expectation is managed
• Positive client engagement
• Maintain positive return on the CSAT survey
• Coordination between client and vendor for incident resolution
• Documentation
• Able to comprehend and follow SOP
• Update SOP and team when processes change
• Create new supporting documents for discoveries as they occur
• Support documentation for downstream success