Risk

• Develop, implement, and continuously improve the company's merchant risk management policies, procedures, and controls
• Oversee the end-to-end merchant onboarding process, including KYC and CDD procedures
• Develop and implement processes and systems to conduct thorough risk assessments of new and existing merchants
• Monitor merchant transactions, volumes, and chargeback activity to detect and investigate suspicious or high-risk behavior
• Lead investigations into fraudulent activities, collaborating with internal teams and external partners
• Manage and own the performance of the merchant risk operations team
• Serve as the primary escalation point for internal and external stakeholders
• Develop and maintain strong relationships with key stakeholders
• Generate and present regular reports and analytics on merchant risk trends
• Educate partners, internal staff and customers on best practices for fraud prevention and risk management
• Ensure compliance with the company's AFSL obligations and the ePayments Code
• Stay abreast of industry trends, emerging threats, and regulatory changes

Senior Manager, Merchant Risk

Risk Operation Specialist

Senior Risk Engineer, Energy