Manager

• Foster an organizational culture that prioritizes delivering seamless digital experiences while concurrently upholding robust risk management and operational excellence.
• Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Credit Union.
• Develop comprehensive daily, monthly and annual reporting including key performance and risk indicators.
• Create a resilient control environment and a robust risk management framework across various consumer banking digital servicing applications, digital sales, and social media platforms, ensuring compliance with evolving regulatory standards.
• Assists with vendor management on Digital Channel assigned applications.
• Adheres to the goals and standards set forth by the Service Level Agreement (SLA).
• Monitor and track project progress, identifying and addressing potential risks and issues.
• Collaborate with partners in Information Security, Technology Services, Risk and Third Party Assurance to proactively identify and assess emerging risk issues and identify and implement opportunities for continuous improvement of risk management.
• Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• Collaborate with the digital product owners to support, test and launch efficient digital channel products including support of New Product Offerings and capabilities as assigned to ensure an Omni-channel experience across platforms.
• Work closely with Contact Center Management and Retail Branch Management to understand teammate and member needs and incorporate into product requirements and document use cases and business specifications.
• Serve as a resource and key team member on various project teams, leveraging knowledge of the enterprise operations and business strategy to drive transformative change.
• Support risk initiatives by investigating and suggesting informed recommendations/solutions to minimize fraud occurring on digital channels.
• Serve as a primary point of contact and SME for the digital team during Internal Audit and oversight reviews from various regulatory bodies.
• Coordinate release management initiatives across digital channels with Entitlements team.
• Assist in the generation of test plans and data for digital channels.
• Proactively identify and mitigate operational, compliance, fraud, and information security risks within the digital platform, products and services.
• Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels within the company.
• Provides support to assigned functional areas and track assigned programs and systems, including troubleshooting of errors and issues as they are identified.
• Provide necessary support efforts to ensure 24x7x365 availability for business applications.

Manager, Digital Services

Transportation Manager

Family Law Manager

Ambulatory Practice Manager

Regional Manager – Area Manager

Branch Manager