Customer Success Manager

• Manage the ongoing process to prevent churn, promote customer satisfaction, support customers in achieving expected results, and foster loyalty.
• Develop and implement strategies to maximize customers' growth potential.
• Conduct regular performance analyses of customers, identifying opportunities and potential risks to prevent churn.
• Identify and strengthen relationships with customers to ensure satisfaction and promote upsell/cross-sell.
• Create commercial strategies for each customer, transforming the partnership into a long-term relationship.
• Collaborate with internal teams such as Product and Marketing to ensure delivery of effective and satisfactory solutions to customers.
• Monitor overall portfolio KPIs and dig into results for the most critical customers to ensure delivery quality.

Customer Success Assistant

CRM Analyst

Analista de Customer Success

Customer Success, Mid-level

Customer Success, Enterprise