Network Operations

• Monitor and respond to network and infrastructure alerts using tools such as SolarWinds
• Provide Tier 1 and Tier 2 support for Windows servers and related technologies
• Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency
• Host and manage incident resolution calls on a 24/7 basis
• Maintain and update weekly and monthly NOC reports
• Support Active Directory services for secure and efficient user access
• Respond to alerts, incidents, and service requests promptly to minimize downtime
• Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems
• Perform routine checks on network equipment and configurations
• Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures
• Follow established incident response and escalation procedures aligned with financial industry standards
• Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration
• Contribute to continuous improvement of NOC processes and procedures
• Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities

Network Operations Center Analyst

Junior Network Operations Engineer