Vendor Account Manager
MTM, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • New Hampshire • 🇺🇸 United States
Visit company websiteSalary
💰 $47,920 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Work with the Transportation Provider (TP) to follow through on service issues
- Utilize data to develop and deliver performance improvement plans (PIP)
- Coordinate and conduct provider performance evaluations
- Conduct off boarding for providers not meeting standard expectations
- Serve as the first point of contact for all vendor service requests and escalations
- Own the day to day vendor interaction and satisfaction
- Conduct on site vehicle inspections and provider audits
- Deliver timely, accurate and professional operational support
- Manage and maintain credentialing compliance in accordance with MTM client contracts
- Recognize opportunities to educate TP’s contacts on MTM processes
- Work with the Transportation Manager to reduce transportation costs
- Assist with regular provider town hall meetings
Requirements
- High School diploma or GED
- College Degree or equivalent work experience
- Minimum 2 years’ experience as an Account Manager or relevant related experience
- 1-2 years’ operational experience
- Must possess a valid driver’s license
- Knowledge of transportation logistics
- Moderate skills in Microsoft Office
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance improvement plansprovider performance evaluationscredentialing compliancetransportation logisticsoperational support
Soft skills
vendor interactioncommunicationproblem-solvingcustomer serviceteam collaboration
Certifications
High School diplomaGEDvalid driver’s license