Account Manager

• Work with the Transportation Provider (TP) to follow through on service issues
• Utilize data to develop and deliver performance improvement plans (PIP)
• Coordinate and conduct provider performance evaluations
• Conduct off boarding for providers not meeting standard expectations
• Serve as the first point of contact for all vendor service requests and escalations
• Own the day to day vendor interaction and satisfaction
• Conduct on site vehicle inspections and provider audits
• Deliver timely, accurate and professional operational support
• Manage and maintain credentialing compliance in accordance with MTM client contracts
• Recognize opportunities to educate TP’s contacts on MTM processes
• Work with the Transportation Manager to reduce transportation costs
• Assist with regular provider town hall meetings

Vendor Account Manager

SMB Account Manager, Chinese Speaking

Account Manager – Upsell Specialist

Account Representative

Account Manager Relief – Londonderry/Seacoast, NH Area