Account Managerin – Hausverwaltung
Matera
Hosting Relationship Manager
MSD
full-time
Posted on:
Location Type: Hybrid
Location: Munich • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMPVMware
About the role
- Build and maintain relations and drive alignment between Data Center Services, Facilities, and IT Infrastructure teams
- Develop a comprehensive view of portfolio critical facilities, capabilities, capacities, and compliance status
- Integrate with site and global teams as single point of contact for activities with Local Computer Room resource demands
- Drive implementation and management of governance, operations, and related reporting capabilities
- Perform site assessments to ensure accurate, updated information for strategy and planning
- Develop and track strategic action plans for hosting at each portfolio site aligned with business objectives
- Work closely with engineering and project delivery teams to ensure smooth program execution
- Develop processes and tools to enable visibility, alignment, and coordination of planned activities and maintenance windows
- Present site health and compliance status at executive stakeholder meetings
- Manage processes to onboard and offboard sites as portfolio changes
- Collaborate with Facilities and Data Center Engineering to develop Local Computer Room proposals
- Maintain vendor and supplier relationships ensuring high-quality delivery and cost management
- Serve as backup Relationship Manager for assigned secondary sites
Requirements
- Bachelor’s degree in computer science, information technology, management information systems, engineering or related discipline
- Data Center Certifications such as CDCDP, DCDC, or equivalent is desirable
- Industry technical certifications in EMC, Cisco or VMware are desirable
- PMP and ITIL Certifications or equivalent are desirable
- 5+ years data center and colocation solution delivery supporting 24/7/365 mission critical services
- Fundamental understanding of resilient data center power, cooling, and fire suppression systems; working knowledge of UPS, Generators, breaker panels, rack PDUs, CRACs, and wet/dry sprinkler and gas suppression
- Understanding of structured cabling systems, network and connectivity standards and hardware installation
- Understanding of ITIL processes, compliance and quality programs, audits and physical security
- Ability to manage large scale projects and develop and improve processes
- Ability to develop relationships with people in diverse global geographies and lead cross functional teams
- Strong business understanding, negotiation skills, and ability to make rapid disciplined decisions
- Very good English skills and good German skills (strongly desirable)
- Ability to travel up to 25%
Benefits
- Flexible Work Arrangements: Hybrid
- Inclusive, diverse workplace
- Equal opportunity employer (preference for people with severe disabilities if equally qualified)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data center solution deliveryresilient data center power systemscooling systemsfire suppression systemsUPSgeneratorsstructured cabling systemsnetwork standardshardware installationITIL processes
Soft skills
relationship managementcross-functional team leadershipnegotiation skillsprocess improvementstrategic planningcommunication skillsdecision makingcollaborationvendor managementexecutive presentation
Certifications
Bachelor's degreeCDCDPDCDCEMC certificationCisco certificationVMware certificationPMP certificationITIL certification
