Specialist, STS Tier 2 Account Management
MSD
full-time
Posted on:
Location Type: Hybrid
Location: Petaling Jaya • 🇲🇾 Malaysia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Monitor and improve metrics to ensure health of STS SAM model.
- Collaborate with cross functional teams and external customers to deliver high quality service to suppliers by ensuring consistent, high-quality services to increase customer satisfaction.
- Lead weekly/monthly meetings with internal and external stakeholders.
- Complete root cause analyses
- Understand their role in the end-to-end SAM model design.
- Coach newly joined colleagues on STS process
- Effective collaboration with all the other STS subgroups to ensure a globally consistent approach.
- Develop a thorough understanding of the supplier and pain points.
- Manage day to day supplier communication and ongoing relationships as it relates to StS.
- Help develop and maintain process knowledge within SAM Team.
- Adhere to the global process design, policies, and compliance requirements.
- Raise opportunities and pain points to help inform strategy for continuous improvement opportunities.
- Identify common trends and themes with suppliers to identify long term solutions, reduce escalations and complex issues.
- Support suppliers with Audit requests
- Work closely with SAM Managers on areas of opportunities
- Responsible for preparing reports and analyzing supplier data such as POT %, Count of Overdues, and more, to ensure supplier and internal needs are met.
- Develop and implement account strategies.
- In some cases, Account Managers may be responsible for onboarding new suppliers or transitioning accounts between teams in STS.
Requirements
- Bachelor's degree in accounting, Finance, Business Administration, or related fields preferred
- Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area
- Business level fluency (oral and written) in English required, additional languages desired
- Understanding of STS and surrounding processes
- Excellent attention to detail, problem solving and analytical skills a must
- Continuous improvement mindset
- Customer focused and results driven
Benefits
- Flexible Work Arrangements: Hybrid
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisdata analysisprocess designsupplier communicationaccount strategiesmetrics monitoringcontinuous improvement
Soft skills
collaborationcoachingattention to detailproblem solvinganalytical skillscustomer focusresults driven
Certifications
Bachelor's degree in accountingBachelor's degree in FinanceBachelor's degree in Business Administration