Training Specialist
MSD
full-time
Posted on:
Location Type: Hybrid
Location: Hauraki Plains • 🇳🇿 New Zealand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensuring that all end users have the required training and support to get the most benefit from our Monitoring, Automation and Milking Intelligence solution
- Carrying out the delivery of training and support making best use of the resources within our Animal Health team and our business partners
- Travelling extensively across your territory area, working directly with our customers and key stakeholders
- Driving awareness of our Animal Health Monitoring, Automation and Milking Intelligence technologies
- Fault finding of hardware and software systems
- Liaising, reporting and testing in conjunction with colleagues and our dealer network
- Supporting the technical team in implementing hardware, firmware and software updates
- Supporting sales team as required
- Answering queries and supporting customers on the company user group Facebook page
- Liaising with other companies to interface to drafting systems or software systems
- Ensuring all end users, staff and business partners are aware of software improvements, new releases and new features
- Attending shows, conferences, field days, training sessions and various sales promotion activities
- Assisting the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days and trade shows
Requirements
- A strong understanding and passion for New Zealand agricultural industries
- Strong relationship management skills and a customer-first approach
- An ability to engage at various technical and operational levels
- Able to assess the training needs and deliver tailored programs to suit customers' needs
- Able to monitor and evaluate training programs effectiveness, success and ROI
- Excellent communication skills – written and verbal
- Excellent analytical skills
- Ability to plan, multitask and manage time efficiently
- Strong computer skills
- Excellent record keeping skills
- Full, current NZ driver’s license
Benefits
- Permanent, full-time opportunity with excellent remuneration and benefits
- Tools: TOT (tool of trade) e.g. Car, Laptop, iPad, etc will be provided
- Work autonomously whilst being supported, encouraged and being part of a trusted, leading Global Animal Health organisation
- Exposure to upskill and develop in your role
- On call roster
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fault findinghardware systemssoftware systemsfirmware updatestraining program deliverytraining program evaluationcustomer supportanalytical skillsrecord keeping
Soft skills
relationship managementcustomer-first approachcommunication skillsplanningmultitaskingtime management
Certifications
full NZ driver’s license