National Field Service Technician
Mozilla
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Diagnose errors, technical problems and determine proper solutions
- Maintain technical product knowledge and perform repairs
- Document and produce timely and detailed service reports
- Build positive relationships and responsive to customer needs
- Travel up to 100% through airports in the United States
Requirements
- Minimum 3-5 years’ experience in troubleshooting and repair
- Ability to plan and perform repairs and preventative maintenance independently in the field
- Exceptional at managing time and able to complete assigned small field projects
- Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems
- Professional attitude and be customer focused
- Possess excellent communication skills, both written and oral, to document detailed reports
- Must pass a criminal background check, drug test, and extensive credit check
- Must have a valid driver's license, dependable transportation, and either a Real ID or passport for domestic travel
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations
- U.S. citizenship or permanent residency (green card) is required for this position
Benefits
- 401K with company match vested immediately
- HSA/FSA match
- 8 weeks paid parental leave
- Healthcare for now and healthcare as your family and health change
- Continuous Education Pathways
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairpreventative maintenanceelectromechanical systemselectronics
Soft skills
time managementcustomer focuscommunicationadaptabilityinnovation
Certifications
valid driver's licenseReal IDU.S. citizenshippermanent residency