Software Customer Success Manager
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, New Hampshire, New Jersey, Virginia, Washington, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
SeniorLead
About the role
- Serve as a Senior Customer Success Manager who works regionally with new and existing US Federal Government Public Safety clients to maximize usage, value and product satisfaction.
- Partner with customers to promote their full adoption of Motorola products and services, including increasing their ongoing use, value creation and product satisfaction across key user populations.
- Ensure customer outcomes are clearly documented, understood and realized.
- Model exemplary behavior from an adherence to process and best practices perspective.
- Identify opportunities for continuous improvement, and drive statewide and regional strategies as appropriate.
- Align Motorola Software to the agency’s outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges.
- Grow and cultivate strong customer sentiment and reference by developing trust over time and delivering consistent follow-through.
- Build relationships with technical and command leadership agency representatives.
Requirements
- 7+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management.
- 2+ years working with enterprise-level customers is desired.
- Working knowledge of Motorola Solutions Land Mobile Radio, Command Center and Mobile Video Software including: Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition.
- Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans.
- A proven track record of leading process improvements within large organizations.
- Previous experience tracking product adoption and customer engagement through data-analysis tools.
- Experience serving as a customer manager with the ability to understand the needs of the client and deliver on those needs.
- Strong executive presence and presentation skills.
- Understanding of accounting principles is a plus.
- Ability to stay on-task with minimal supervision.
- Demonstrated ability to deal with change and excel in high-stress situations.
- Proficiency in the use of the Google Suite products.
- Gainsight and Salesforce experience is a plus.
- Ability to travel 35+% to customers.
- Experience with customers in the Federal Markets is preferred.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer advocacysalesengineeringpublic safetyproject managementportfolio managementdata analysisproduct adoptionprocess improvementsaccounting principles
Soft skills
executive presencepresentation skillsrelationship buildingtrust developmentchange managementhigh-stress performanceself-motivationcustomer engagementcommunicationproblem-solving