Operations

• Assign cleaning jobs within 24 hours of booking based on cleaner availability, skill, and location.
• Maintain and manage a real-time, conflict-free calendar.
• Monitor for issues such as cancellations, double bookings, or last-minute reschedules.
• Track and respond to customer feedback to ensure a high level of service satisfaction.
• Manage jobs on the waitlist and proactively recover cancellations.
• Maintain a dynamic list of high-performing cleaners for top-priority jobs.
• Calculate and verify weekly cleaner payments using Google Sheets.
• Monitor and follow up on declined credit card transactions.
• Coordinate closely with the sales and customer success teams.
• Track operational KPIs and share performance updates.
• Respond to urgent scheduling changes to ensure full coverage.

Operations & Scheduling Coordinator – Residential Services

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