Monster

Senior Production Ops Specialist

Monster

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Salary

💰 $81,100 - $115,100 per year

Job Level

Senior

Tech Stack

CloudSQL

About the role

  • Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations.
  • Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams.
  • Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership.
  • Generate bi-weekly and monthly performance reports for internal business and leadership reviews.
  • Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content).
  • Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates.
  • Troubleshoot automation and data sync issues in collaboration with engineering and capability teams.
  • Support AI-driven QA processes to maintain a 99% error-free KPI.
  • Participate in agile sprint reviews, identifying blockers and process improvement opportunities.
  • Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.

Requirements

  • Advanced experience with Salesforce Marketing Cloud (SFMC) — particularly Automation Studio, Journey Builder, and Contact Builder.
  • Proficiency in AMPscript for troubleshooting and content validation.
  • Strong SQL skills for querying, data validation, and issue investigation.
  • Solid understanding of SFMC data structures (Data Extensions, Shared DEs, Send Logs, Data Views).
  • Familiarity with Salesforce Data Cloud for audience activation and data synchronization.
  • Experience with API-triggered sends and automation scripting.
  • Working knowledge of QA and proofing tools (e.g., Litmus).
  • Excellent documentation and communication skills using JIRA and Confluence.
  • Strong analytical mindset and methodical approach to problem-solving.
  • Proven ability to communicate effectively with both technical and non-technical stakeholders, including Director-level audiences.
Benefits
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce Marketing CloudAutomation StudioJourney BuilderContact BuilderAMPscriptSQLAPI-triggered sendsautomation scriptingdata validationdata structures
Soft skills
documentation skillscommunication skillsanalytical mindsetproblem-solvingcollaborationprocess improvementleadership presentationmethodical approachstakeholder communicationissue investigation