Account Manager – Account Manager
Moneris
full-time
Posted on:
Location Type: Hybrid
Location: Quebec City • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure proactive, ongoing management of high-value UEAT client relationships, including regular business reviews and development of a portfolio management plan aligned with strategic objectives
- Optimize the customer experience at every stage of the lifecycle, ensuring full and effective use of UEAT solutions
- Implement personalized retention strategies to prevent churn and preserve portfolio value
- Support clients in increasing order volume and average order value through concrete recommendations
- Act as the primary point of contact and strategic advisor for assigned clients, coordinating interactions with internal teams as needed
- Provide ongoing training to clients to ensure they fully leverage the features of the UEAT platform
- Handle complaints and compensation requests with rigor and efficiency, ensuring prompt and professional follow-up
- Provide recommendations to the product team on key features or initiatives to develop in order to meet client needs
- Use a consultative sales approach to recommend complementary UEAT services or solutions based on business needs
- Complete required documentation quickly and accurately to ensure a smooth, professional experience.
Requirements
- Bachelor’s degree in Business Administration, Commerce, Marketing or a related field (or equivalent experience)
- 3–5 years of experience in strategic sales, account management, or business development with proven results, including at least 1–2 years in client relationship management
- Proficiency with Microsoft tools (Windows, Excel, PowerPoint, etc.)
- Knowledge of consultative selling processes, pipeline tracking and reporting
- Demonstrated experience developing relationships with strategic clients
- Bilingual in French and English (written and spoken)
- Excellent communication and collaboration skills with both internal teams and clients
- Strong business acumen and analytical ability to evaluate performance and guide strategy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic salesaccount managementbusiness developmentclient relationship managementconsultative sellingpipeline trackingreportingbusiness acumenanalytical ability
Soft skills
communication skillscollaboration skillsclient managementproblem-solvingtraining skills
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in CommerceBachelor’s degree in Marketing