Customer Care Specialist
Momar, Inc.
full-time
Posted on:
Location Type: Office
Location: Waxahachie • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPOracleSwift
About the role
- Primary point of contact for an assigned geographical section or market specific account base.
- Provide product or service information relative to Altor’s product portfolio.
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience.
- Assist customers with placing orders, tracking shipments, and processing returns or replacements.
- Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns.
- Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues.
Requirements
- Bachelor’s Degree or equivalent work experience
- 3+ years of experience in customer service; preferably in a manufacturing environment
- Experience with ERP Systems is desired
- Knowledge of Microsoft Suite – Word, Excel, PowerPoint
- Proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce
- Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required
Benefits
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceERP systemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSalesforceTeamsSharePointOracleSAP
Soft skills
communicationempathyprofessionalismreliabilityproblem-solvingrelationship buildingtimelinesscustomer experiencecollaborationconflict resolution
Certifications
Bachelor’s Degree