User Researcher

• Build the Function: Develop a company-wide research strategy and roadmap. Stand up tools, repositories, and repeatable processes that scale insight generation and promote evidence-based decisions
• Lead Research: Plan and execute qualitative and quantitative studies (interviews, surveys, usability, ethnography) that uncover unmet needs and reveal opportunities to improve engagement, satisfaction, and adherence
• Advance Measurement: Partner with analytics and product to define success metrics and link behavioral and attitudinal data, demonstrating clear ROI for research investments
• Prioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve, improve retention, and increase referral satisfaction
• Drive Insight to Action: Translate research into actionable frameworks and executive narratives that connect *insight → decision → business result*. Influence leaders to prioritize high-impact improvements
• Partner Across Teams: Collaborate with Design, Clinical, and Operations teams to embed insight early in product and service development
• Enable the Org: Coach product and design teams in lightweight research methods, cultivating a culture of curiosity, empathy, and experimentation

Senior UX Research, CX Strategist

Senior User Researcher

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User Experience Researcher III