ServiceNow

• Develop and maintain ServiceNow applications using JavaScript, HTML and platform best practices;
• Configure Business Rules, UI Policies, Client Scripts, Data Policies and custom workflows using Flow Designer;
• Create and optimize Service Catalog items, record producers and order guides with advanced variable logic;
• Configure and implement ITSM processes: Incident, Problem, Change and Request Management with SLAs, escalations and automations;
• Manage the CMDB: add CI classes, fields, relationship mappings and implement automated updates;
• Build REST/SOAP integrations with third-party systems, develop custom endpoints and configure MID servers;
• Design custom portals, workspaces and responsive interfaces using UI Builder and Next Experience Components;
• Develop Virtual Agent, Performance Analytics dashboards and real-time reporting solutions;
• Implement security enhancements, access controls and compliance workflows;
• Perform cross-platform integrations (Salesforce, AWS, Tangoe) with automated synchronization;
• Execute unit tests, create technical documentation and support UAT and production deployments;

ServiceNow Developer – Senior

Consultant – ServiceNow ITOM, Discovery

ServiceNow ITAM, HAM Consultant

Senior ServiceNow Consultant – SAP Integration

Engagement Manager – ServiceNow