Bilingual Customer Support, Japanese/English – Music Streaming
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries via inbound messages in both Japanese and English.
- Help customers navigate the platform and troubleshoot technical issues.
- Ensure the best possible listening experience for customers.
Requirements
- Fluent in both Japanese and English.
- Experience handling 3-5 simultaneous chats.
- Must complete language assessments in Japanese and English.
Benefits
- 40 hours per week orientation phase for the first 8 weeks.
- Remote work with flexible hours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationtroubleshootingmultitasking