Social Media Manager

• Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
• Liaise with internal and external stakeholders to deliver upon strategic and operational goals
• Design and execute the weekly and quarterly content calendars and strategy plans
• Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)
• Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunity
• Manage and respond to customers through forum, website, and social media tools (native and 3rd party)
• Learn and explore new tools and platforms that improve workflow and client objectives
• Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)
• Handle occasional community crises or troubleshoot escalations

Social Media Engagement Specialist, Italian/English Bilingual

Social Media, Video Specialist