Intern – IT Project Manager
Labcorp
Technical Project Manager
ModSquad
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Oversee and coordinate complex technical initiatives with a strong emphasis on software troubleshooting, systems analysis, and operational excellence.
- Serve as the primary point of contact for both internal teams and clients, ensuring projects are executed to the highest standards of quality, efficiency, and client satisfaction.
- Manage day-to-day operations of client projects, dedicating at least 85% of time to project oversight and performance.
- Coordinate project planning, execution, and delivery across cross-functional teams.
- Oversee lifecycle of technical issues from identification through resolution, ensuring adherence to SLAs and KPIs.
- Manage scheduling, onboarding, offboarding, QA, and documentation workflows for both employees and contractors.
- Lead client communications, meetings, and strategic planning efforts in collaboration with Account Managers.
- Compile reports, track key performance indicators, and analyze trends to inform project decisions.
- Implement and manage QA feedback loops, productivity checks, and performance monitoring.
- Ensure documentation compliance and provide ongoing guidance to Assistant Project Managers and Leads.
- Lead performance management conversations, conduct 1:1s, and deliver coaching and mentorship to team members.
- Ensure adherence to internal standards and client contractual obligations, including billable hours, service delivery quality, and operational procedures.
- Foster a positive team culture through regular engagement, motivation, and support.
- Provide real-time support for moderators, resolve conflicts, and manage critical conversations professionally.
- Facilitate internal and client-facing team meetings, mentor junior managers, and support recruiting and interview processes.
- Escalate major issues, recommend solutions, and collaborate with stakeholders to drive continuous improvement.
Requirements
- Prior experience in a technical support, system administration, DevOps, or software operations role.
- Strong problem-solving and logical reasoning skills, with the ability to break down complex problems.
- Excellent verbal and written communication skills, with the ability to translate technical information for non-technical audiences.
- Proficiency in analyzing performance metrics, logs, and user data to pinpoint root causes.
- Exceptional organizational skills and attention to detail, especially in documenting workflows and issue resolutions.
- Comfortable working in a dynamic, fast-paced environment with changing priorities.
- Familiarity with support operations frameworks such as Sigma or COPC.
- Experience with operational workflow optimization and resource management.
- Experience leading remote or globally distributed teams.
- Project management certifications (PMP, Agile, Scrum) are a plus.
Benefits
- Competitive benefits and most positions are remote.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software troubleshootingsystems analysisoperational excellenceperformance metrics analysisresource managementoperational workflow optimizationproject management
Soft skills
problem-solvinglogical reasoningverbal communicationwritten communicationorganizational skillsattention to detailteam leadershipmentorshipconflict resolutionclient communication
Certifications
PMPAgileScrum
