Strategic Account Manager
Mitratech
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts.
- Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support).
- Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly.
- Develop and implement strategic account plans with clear short-term objectives and long-term goals.
- Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling.
- Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services.
- Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities.
- Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers.
- Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals.
- Act as the leader of a 'virtual' team, coordinating with various internal departments to ensure a cohesive and effective approach to serving the customer.
- Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights.
Requirements
- Must be based on the East Coast of the U.S. and comfortable working early hours to support customers in the UK and Europe.
- A minimum of 4 years of sales and/or account management experience
- Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
- High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
- Capable of working independently with minimal supervision and in a team environment
- Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
- Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
- Proficiency in Salesforce and all MS Office & Google Office applications
- Ability to travel to key customer & company events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceaccount managementcustomer needs analysisrevenue growth strategiesupsellingcross-sellingproposal creationbusiness reviewsaccount health metricsforecasting
Soft skills
relationship buildingcommunicationproject managementorganizational skillsproblem-solvingtime managementindependenceteam collaborationadaptabilitycustomer-driven