Mito Group

IT Support Project Manager – Maternity Cover

Mito Group

full-time

Posted on:

Location Type: Hybrid

Location: Budapest • 🇭🇺 Hungary

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Job Level

JuniorMid-Level

About the role

  • Your tasks will be:
  • - Keep in touch with our partners, our development team and our project management team when a client experiences issues with their product. Which they will.
  • - You’re the first to spot when something’s not quite right — think of yourself as the gatekeeper of issues. No need to go log diving, but you’ll know when to raise an eyebrow and who to call in.
  • - Actively monitor ongoing operational requests rather than fixed projects, identifying where each daily task belongs and making sure it’s handled properly.
  • - You’ll have your hands on all our products – once something grows big enough to become a project, you’ll be right there seeing it through with the team.
  • - Understand these issues and translate them into tickets, turning a “what’s going on” into something the team can start working on.
  • - If you feel that an issue is beyond you, you are the one who escalates it to the right person –and as importantly, at the right time.
  • - As a last step, you are happy to talk to the client again ​​– this time with great news.
  • - Help gather requirements and manage change requests from our client arranging them into individual projects as per our release plans.
  • - Take part in and contribute to elevating our operational processes (including determining the ideal daily caffeine intake).

Requirements

  • What we expect from you:
  • - Some kind of technical background – we won’t ask you to rewrite a whole feature if something’s broken but it’s nice to understand what you see. A hint of devops and magic might prove useful too.
  • - A few years of experience in the technical support of FE & BE or mobile applications. In the meantime, you can count on our human support.
  • - Be fluent in Hungarian and be able to communicate in English, since we have clients from all over the world – and they either speak Hungarian or English.
  • - Be familiar with Atlassian’s and Google’s or similar business product suits (you can even wear a business suit whenever you like).
  • - Have some practical experience both with conventional waterfall and agile PM methodologies. Don't worry, you can always gain mastery of the rest here.
  • - A few years under your belt in direct client support roles in the field of IT so nothing gets over your head.
  • - Be ready to come to the office once or twice a week (don’t worry, we have a super nice building and very friendly dogs teams). Occasionally you may need to visit client locations.
  • - Certifications of IT administration and Project Management are not mandatory, but appreciated.
Benefits
  • What we offer:
  • - **Exciting Challenges & Impactful Work: **Work on global projects that make a real difference, from travel bookings to creative advertising.
  • - **Seamless Onboarding & Support: **A well-structured onboarding process and a dedicated buddy to help you settle in.
  • - **Hybrid Work & Comfortable Office: **Work from home when needed, but enjoy a beautiful downtown Budapest office with MacBooks, great coffee, fresh fruit, and more.
  • - **Continuous Learning & Growth: **Access to conferences, coaching, competitions, and opportunities to share your expertise. A native English coach is available for professional communication support.
  • - **Extra Days Off for Loyalty: **Our Level Up system rewards your years with us by giving you additional paid leave.
  • - **Vibrant Community & Fun Culture: **Join a workplace where work is serious, but fun is essential—hackathons, office parties, family events, and dog-friendly spaces.
  • - **Flexible Benefits & Health Package: **Personal budget for sports, education or commuting plus annual access to routine and preventive screenings across various medical fields.
  • - **Our Core Values**
  • - Solution-oriented mindset
  • - Continuous professional development
  • - Trust, respect, and a healthy dose of humor

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportdevopsfrontend applicationsbackend applicationsmobile applicationswaterfall methodologyagile methodology
Soft skills
communicationclient supportproblem-solvingmonitoringrequirement gatheringescalation
Certifications
IT administration certificationProject Management certification