IT Support

• Execute processes to put client systems online or offline according to predefined procedures, or as requested by the area manager.
• Submit Batch mode processes for execution of client systems and evaluate their functionality.
• Review computer operation data and logs, identify indicators with deviations, interpret messages, assess whether they can be resolved independently or escalate to the responsible teams.
• Manage the recording of backup cartridges/tapes, identify, organize, and store them in the manner and locations specified in established procedures.

Help Desk Operator, Junior

Operador de Help Desk – Junior