Minor Hotels Europe and Americas

Customer Service Agent – D/A/CH

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Wehrheim • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • In your role as a Customer Service Agent (m/f/d) for the Germany, Austria and Switzerland (D/A/CH) region, you are responsible for order entry in SAP and for creating orders, invoices, returns and credit notes.
  • You communicate with our customers by phone and in writing regarding orders, price inquiries and complaints, and you create and manage quotations.
  • You monitor overdue invoices and handle the dunning process.
  • For credit management you administer customer credit limits using the DebiTEX software and release or escalate credit holds.
  • You create and maintain customer master data regularly in SAP.
  • You handle communication and coordination of all customer-related matters with the field sales representatives assigned to you and with the distribution centers.
  • You are responsible for price maintenance for our customers in SAP.
  • Organizing pick-ups, including placing orders with transport service providers, is part of your varied responsibilities, as is processing complaints, returns and credit notes.
  • Managing consignment warehouses and preparing bonus and quarterly settlements for all purchasing groups round off your varied range of tasks.

Requirements

  • Completed commercial vocational training, e.g. as an Industrial Clerk or Office Management Clerk
  • At least 3 years of professional experience in a commercial/administrative area, ideally in customer service
  • Confident user of MS Office and SAP S/4HANA
  • Business-fluent German and English, both written and spoken
  • Customer-oriented personality with strong communication skills, enjoys working in a team and takes pleasure in working in a detail- and process-oriented manner
  • Able to stay calm under time pressure, set priorities and keep the overview in challenging situations
Benefits
  • Competitive compensation – solid base salary according to the chemical industry collective agreement, annual one-off payments (holiday pay, 13th salary, future allowance), phased retirement options and expansion of statutory long-term care insurance with additional care coverage
  • Financial additional benefits – support for private pension provision, a life-phase account for paid leave (e.g. sabbatical, earlier retirement), and discounts in many (online) shops
  • Regular working hours – 37.5 hours per week, 1–2 days per week of mobile work, time off in lieu for overtime, phased retirement options, 30 days annual leave and special leave for particular occasions
  • Health & wellbeing – company medical service with comprehensive preventive check-ups, social counseling and an on-site staff canteen with freshly prepared meals daily
  • Sustainability and social commitment – sustainability as part of the corporate strategy and targeted support for initiatives in education, family and science through the company’s own foundations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order entrycreating ordersinvoicingcredit managementcustomer master data managementprice maintenancedunning processcomplaint processingconsignment warehouse managementquarterly settlements
Soft skills
communication skillscustomer-orientedteamworkdetail-orientedprocess-orientedcalm under pressureprioritizationoverview management
Certifications
commercial vocational trainingIndustrial ClerkOffice Management Clerk