Administration

• Expertise in administering and optimizing Zoom Meetings, Webinars, Rooms, Phone, and Events.
• Experience in configuring Zoom integrations with Microsoft Teams, Outlook, Slack, and other collaboration platforms.
• Lead enterprise-wide Zoom deployment, including user provisioning, SSO configuration, and policy enforcement.
• Manage Zoom Room hardware setup and troubleshooting (Neat, Poly, Logitech, etc.).
• Implement Zoom security best practices such as encryption, meeting controls, and data retention.
• Ensure compliance with GDPR, HIPAA, and internal governance policies.
• Act as Tier 3 escalation point for Zoom-related issues, analyzing logs, call quality metrics, and performance data.
• Conduct workshops for IT teams and end users on Zoom best practices.
• Monitor usage, performance, and adoption using Zoom Admin Dashboard and analytics tools.
• Generate reports for leadership on ROI, usage trends, and service health.

Zoom Administrator

Dynatrace Administrator

SPPID Administrator