Service Integration & Governance Consultant
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Canberra • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Manage supplier management processes and define performance metrics.
- Set up and maintain reporting requirements for each provider.
- Coordinate contract and SLA alignment to ensure consistency in expectations.
- Oversee supplier performance and drive continuous improvement.
- Resolve issues and foster strong provider relationships.
- Lead governance and service improvement initiatives across ITSM operations.
Requirements
- Extensive experience in ITIL, SIAM, and end-to-end service management.
- Proven leadership in ITSM operations and vendor relationship management.
- Strong track record of SLA/OLA compliance in complex environments (e.g., Horizon Power).
- Ability to implement robust governance frameworks and drive service excellence.
- Demonstrated success in process optimisation and team development.
- Effective stakeholder engagement and communication skills.
- Candidates to be NV1 or NV2 cleared and ability to work fulltime onsite 5 days per week.
Benefits
- exposure to the scale of transformation
- depth of expertise
- opportunities for growth
- positive work-life balance
- hybrid working arrangements
- countless learning and development opportunities
- access to 250,000 courses with numerous external certifications
- Peer Recognition Portal called ‘Celebrate’
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITILSIAMservice managementSLA complianceOLA compliancegovernance frameworksprocess optimisationteam development
Soft skills
leadershipstakeholder engagementcommunicationrelationship managementproblem resolution
Certifications
NV1 clearanceNV2 clearance