Knowledge Manager
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Canberra • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure that all IT groups follow the knowledge management process for every incident
- Manage all relevant KPIs and procedures
- Create, refine, and publish knowledge objects using structured repositories
- Identify and implement improvements to knowledge and business processes
- Monitor compliance, manage exceptions, and notify when standards aren't followed
- Communicate new or updated policies and procedures across the organisation
- Evaluate and report on knowledge performance, effectiveness, and efficiency
- Share knowledge via training, portals, and collaborative sessions
- Assess and manage valuable knowledge at individual, team, and service line levels
- Use technology to access, analyse, store, and apply knowledge effectively
Requirements
- Proven experience as a Knowledge Manager or Lead in complex environments
- Skilled in evaluating and improving knowledge performance across processes
- Strong ability to harvest, organize, and submit knowledge to central systems
- Experienced in designing and delivering effective training programs
- Proficient in filtering, analyzing, and storing large volumes of information
- Capable of assessing and applying digital tools to support KM processes
- Able to critically evaluate the value of organizational knowledge assets
- Excellent stakeholder engagement and communication skills
- Must hold NV1 or NV2 clearance due to client requirements.
Benefits
- Supportive and collaborative community
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
knowledge managementKPI managementknowledge performance evaluationtraining program designinformation analysisdigital tools assessmentknowledge organizationknowledge object creationprocess improvementcompliance monitoring
Soft skills
stakeholder engagementcommunicationcollaborationcritical evaluationorganizational skillstraining deliveryanalytical thinkingproblem-solvingadaptabilityleadership
Certifications
NV1 clearanceNV2 clearance