ServiceNow

• Lead and support the implementation, configuration, and optimization of ServiceNow ITSM or CSM modules for national and international clients
• Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions
• Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices
• Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements
• Work closely with cross-functional teams, including developers, architects, and process owners, throughout the project lifecycle
• Stay current with ServiceNow platform updates, ITSM or CSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality
• Contribute to a collaborative and agile working environment, participating in Scrum/Kanban ceremonies and promoting continuous delivery

Senior Developer – ITSM, CSM, ServiceNow

Subject Matter Expert, CSM, ServiceNow