Attorney

• **Key Responsibilities**
• - **Engage and Convert:** Conduct daily consultations with ~20 qualified leads. Build rapport quickly, identify needs, and close client retainers.
• - **Educate and Advise:** Develop a strong understanding of Tennessee criminal law and our firm’s approach so you can confidently answer client questions.
• - **Empathize and Reassure:** Clients are often scared and overwhelmed — your professionalism, patience, and empathy will turn anxiety into trust.
• - **Represent the Brand:** Every call reflects our core promise: *zealous advocacy and white-glove service.* You are the first impression of Michael & Associates, and you set the tone for the entire client journey.

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