MetroStar

Senior Software Engineer II

MetroStar

full-time

Posted on:

Location Type: Hybrid

Location: Washington D.C. • Maryland, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $138,000 - $161,000 per year

Job Level

Senior

Tech Stack

AzureCloudITSMJavaScriptServiceNowSOAP

About the role

  • Design and implement scalable solutions across ITSM, SAM, and related ServiceNow modules.
  • Develop custom applications, integrations, and automation leveraging Flow Designer, Script Includes, Business Rules, and REST APIs.
  • Translate business requirements into well-architected ServiceNow solutions.
  • Software Asset Management (SAM)
  • Configure and maintain SAM Pro modules, including license models, entitlements, reconciliation, and normalization.
  • Support software discovery and compliance processes across enterprise toolsets.
  • Integrate SAM with CMDB and procurement data to ensure accurate asset lifecycle management.
  • Create and maintain developer runbooks, coding standards, and release management documentation.
  • Define and implement shared responsibility models between development, platform operations, and business process owners.
  • Mentor junior developers and enforce best practices through peer review and automation pipelines.
  • Support ServiceNow upgrades, migrations, and integrations in collaboration with ITSM, Security, and Cloud teams.
  • Participate in operational reviews, sprint planning, and backlog grooming with cross-functional teams.
  • Troubleshoot and resolve platform incidents, ensuring high availability and compliance with internal controls.

Requirements

  • An active Secret security clearance
  • Bachelor's degree in computer science, Information Systems, or equivalent experience.
  • 7+ years of ServiceNow development experience in enterprise environments.
  • 5+ years hands-on experience with ServiceNow SAM Pro (license reconciliation, normalization, publisher packs, entitlements).
  • Demonstrated experience creating and maintaining developer runbooks, playbooks, or knowledge articles for operational consistency.
  • Strong understanding of shared responsibility frameworks within ITSM, DevOps, or platform operations.
  • Proven ability to design and deploy complex ServiceNow solutions following industry best practices.
  • Working knowledge of CMDB, Discovery, ITSM, and CSDM alignment.
  • Familiarity with Agile development, CI/CD pipelines, and source control tools (Git, GitHub, or Azure DevOps).
  • Expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.
Benefits
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holidays
  • Parental Leave and dependent care
  • Flexible work arrangements
  • Professional development opportunities
  • Employee assistance and wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentSoftware Asset Management (SAM)Flow DesignerScript IncludesBusiness RulesREST APIsJavaScriptGlide APIIntegrationHubCI/CD pipelines
Soft skills
mentoringcollaborationtroubleshootingproblem-solvingcommunicationoperational consistencypeer reviewbest practices enforcementsprint planningbacklog grooming
Certifications
active Secret security clearanceBachelor's degree in computer scienceBachelor's degree in Information Systems