Customer Success Manager

• Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
• Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
• Maintain accurate documentation of installation, testing, and validation.
• Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.
• Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
• Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
• Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
• Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
• Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
• Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.

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