Metcash

Retail Communications Coordinator

Metcash

contract

Posted on:

Location Type: Office

Location: Macquarie Park • 🇦🇺 Australia

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Job Level

JuniorMid-Level

About the role

  • Collaborate with diverse stakeholders including state and national teams, internal departments, and retailers, as well as cross-functional teams (e.g., marketing, promotions, merchandise, operations) to ensure effective communication support
  • Manage multiple inboxes by clearing backlogs, assisting internal team members with requests, addressing retailer and operation teams queries, and prioritising action items for timely resolution
  • Plan, produce, and deliver communications to retailers promptly, covering day-to-day management along with weekly, monthly, and ad hoc requests
  • Conduct regular audits of user databases and content to maintain accuracy and ensure all materials remain current
  • Develop and oversee EDM campaigns, providing recommendations to enhance effectiveness and maximise value for retailers

Requirements

  • A degree or practical experience in communications, marketing, journalism, or a related field
  • At least 2-3 years of experience in a similar role (experience in FMCG is highly regarded)
  • Proficiency in Content Management Systems, Microsoft Office Suite, Adobe Photoshop, MailChimp (or similar platforms), and Salesforce is highly desirable
  • Exceptional verbal and written communication skills, with strong editing and copywriting abilities, and a keen eye for accuracy and detail
  • Excellent interpersonal skills with the ability to thrive in a fast-paced, high-pressure environment
  • Proficient in IT and computer systems, with a strong ability to quickly learn and navigate back-end platforms
Benefits
  • Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
  • Career Growth: Endless learning and development opportunities
  • Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
  • Inclusive Culture: Bronze Employer for LGBTQ Inclusion
  • Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
  • Mental Health: Gold accreditation by Mental Health Australia
  • Flexibility: Flex Ready and Family Friendly Workplace accredited

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
communicationsmarketingjournalismeditingcopywritingdatabase auditingEDM campaignscontent management
Soft skills
verbal communicationwritten communicationinterpersonal skillsattention to detailtime managementproblem-solvingadaptability