Customer Success Manager

• Manage the CRM Team that executes all the activities related to the design and development of the CRM product and integrations
• Partner with the M&A team, Acquisition, and external vendors to ensure successful CRM migrations
• Understands business needs and how CRM capabilities can help solve business problems
• Provides strategic direction across all lines of business to support the CRM environment
• Prepares, manages and maintains documentation of current business processes, SLAs, controls, and KPI’s
• Builds and continuously refines the CRM platform roadmap in close collaboration with business stakeholders
• Collaboratively defines and documents functional and technical requirements and specifications, business processes, workflows, and reporting outputs
• Identifies gaps and risk in business requirements and resolves those issues
• Organizes technical projects from beginning to end; identifies and prioritizes actionable steps
• Manages a portfolio of integrations and projects from planning to execution
• Develops repeatable processes that accelerate integrations and ensure timely communication of events
• Other duties requested and assigned by Manager

Manager, CRM and M&A Integrations

Head of Strategic Customer Success – Americas

Manager, Customer Success Management

Senior Merchant Success Manager

Customer Success Manager

Customer Success Specialist