Client Success Manager
Merative
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,160 - $165,240 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary post-sales point of contact and escalation point for high-priority clients, managing relationships at all organizational levels.
- Act as the key liaison between clients and internal teams, coordinating resources and driving cross-functional collaboration to ensure client success.
- Oversee client account health, monitoring key metrics such as product usage, satisfaction, and revenue generation to ensure clients derive maximum value from the company’s solutions.
- Understand and align client business strategies with the company’s offerings, proactively driving solutions to meet or exceed client objectives.
- Develop strategies to maintain high levels of client satisfaction, positioning yourself as a trusted advisor to key decision-makers and stakeholders.
- Lead regular strategic reviews with clients to address business needs, assess satisfaction, and identify growth opportunities.
- Educate clients on new product features, enhancements, and best practices, driving adoption and usage of the platform to improve their outcomes.
Requirements
- Bachelor’s degree
- 4+ years' experience in the clinical trial industry and/or in a customer success role
- Strong relationship-building skills, with the ability to manage complex, multi-level client engagements
- Has an understanding on how to develop and implement clear plans to increase influence
- Demonstrated ability to lead strategic discussions, solve complex client challenges, and drive business outcomes
- Exceptional verbal and written communication skills, including the ability to present complex information clearly and effectively
- Self-driven and organized, with a strong ability to manage multiple high-priority projects and initiatives simultaneously
- Solid understanding of the SaaS industry or relevant sectors (e.g., healthcare, clinical research), with the ability to provide consultative guidance
- Zelta or other clinical trials database certification is a plus.
Benefits
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successclient account managementstrategic planningdata analysisproduct adoption strategies
Soft skills
relationship-buildingcommunicationproblem-solvingorganizational skillsleadership
Certifications
Zelta certification