Operations

• Serve as the primary point of contact for coach inquiries regarding Mento tools, member questions, logistics, and schedules
• Maintain and develop coach community resources
• Communicate strategic information about members and partners to drive coach success
• Own the operational processes for coach onboarding, offboarding, and transitions
• Coordinate training schedules and logistics to optimize participation
• Design and implement scalable processes that enhance efficiency
• Oversee recruiting operations, adapting AI technologies to establish efficient processes
• Interview candidates to assess on culture fit, capacity, and growth mindset
• Create an always on candidate pipeline while prioritizing forecasted coach needs
• Partner with the Head of Coaching to develop scalable training formats to alleviate facilitation constraints and coach candidate availability
• Organize and monitor coach performance metrics
• Use data storytelling to demonstrate impact and inform strategic decisions
• Implement feedback loops with the coach community
• Act as a thought partner in driving the coaching business forward
• Identify, implement, and measure key initiatives to improve coach experience & NPS
• Collaborate cross-functionally to influence roadmap priorities
• Represent the coach perspective in product and process decisions

Coach Operations Manager

Senior Global Operations Manager

Operations Engineer

ABA Regional Operations Manager

Operations Manager

VP, Growth Strategy and Operations