Manager

• Support the head of department, ensuring optimal implementation of the attributes, standards and manuals that apply in their department.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Support in the implementation of the different customer experience management tools.
• Support in the implementation of the digital experience of guests.
• Manage customer incidents, following the established protocols.
• Support negotiations with external suppliers.
• Verify material orders, ensuring optimal control of the department’s inventories.
• Support in the implementation of the Experience and/or Event Programme strategy.
• Support in the management and supervision of the Guest Service Line.
• Research and develop innovative experiences and services.

Assistant Guest Experience Manager

Food and Beverage Manager

Operation Manager