Medtronic

Principal IT Business Analyst – Global Service and Repair

Medtronic

full-time

Posted on:

Location Type: Hybrid

Location: Mounds View • Colorado, Minnesota, Texas • 🇺🇸 United States

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Salary

💰 $112,800 - $169,200 per year

Job Level

Lead

Tech Stack

CloudIoT

About the role

  • Lead business requirement discussions, gathering, evaluating, and documenting business needs
  • Translate requirements into functional specifications and business process maps for complex solution changes
  • Participate in project and design reviews to ensure solutions align with Medtronic Global IT policies, principles, and standards
  • Drive changes and enhancements through the change management process, including change coordination, stakeholder communication, functional unit testing, user acceptance testing, cutover planning, and hypercare support
  • Coordinate development and support activities with external partners
  • Build and maintain a centralized knowledge repository for process and solution documentation
  • Serve as a trusted advisor to the Service & Repair IT leadership team
  • Provide 3rd level support for functional SAP-related issues by analysing escalated software concerns and recommending effective solutions
  • Collaborate within projects across an international, diverse, and challenging environment

Requirements

  • High school diploma (or equivalent) and 12+ years of experience OR Bachelor’s degree and 7+ years of experience or advanced degree and 5+ years of experience
  • Previous Medtronic experience
  • Hands-on experience with IT Business Analysis methodologies and tools
  • Direct configuration experience with SAP Sales & Distribution and Customer Service modules
  • Practical experience in WebMethods interface design and implementation
  • Deep understanding of Service, Sales, and Logistical business processes
  • Proven ability to lead cross-functional teams and drive consensus among stakeholders
  • Strong analytical and problem-solving skills, with a track record of delivering innovative solutions to complex business challenges
  • Experience working in both Waterfall and Agile delivery environments
  • Background in highly regulated and validated environments
  • Experience implementing SAP S/4HANA
  • Excellent communication skills in English, with the ability to explain complex technical concepts in easily understandable terms
  • Experience with digital transformation initiatives and integrating emerging technologies (e.g., IoT, AI, cloud solutions) within business processes
  • Familiarity with data privacy regulations and compliance standards (e.g. HIPAA, GDPR)
Benefits
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Business AnalysisSAP Sales & DistributionSAP Customer ServiceWebMethods interface designSAP S/4HANAdigital transformationIoTAIcloud solutionsfunctional specifications
Soft skills
lead cross-functional teamsanalytical skillsproblem-solving skillscommunication skillsstakeholder communicationdrive consensustrusted advisorcollaborationchange managementdocumentation