Field Service Engineer, 4 years – Hugo Project
Medtronic
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Maryland, Minnesota, Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for the technical support and service of Medtronic Hugo systems at customer sites.
- Involves installing, repairing, maintaining, and troubleshooting devices.
- Providing training to healthcare professionals.
- Gathering feedback on product performance and communicating with various internal and external teams.
- Installs, operates, maintains, repairs and modifies equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time.
- Installs, upgrades and removes products ensuring coordinative engineering field change.
- Maintains effective customer communications and relations.
Requirements
- Requires high school diploma or equivalent
- Requires minimum of 4 years of relevant experience.
- Relevant experience as technician, clinical field service or clinical customer support experience.
- Nice to Have Bachelor's degree in Bioengineering, engineering or technology field.
- Experience with robotics or motion control.
- Previous experience as Technician/Field Services within medical device industry.
- Familiarity with most used test equipment.
- Ability to read and understand schematics and engineering drawings.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingrepairingmaintaininginstallinganalyzingevaluatingreading schematicsengineering principlesrobotics
Soft skills
communication skillsanalytical skillscustomer relationstrainingfeedback gathering
Certifications
high school diplomaBachelor's degree