Medefy Health

Learning and Development

• Develop and deliver comprehensive training programs tailored to meet the specific needs of various departments within the company.
• Collaborate with department heads and managers to identify training gaps and create solutions to address them.
• Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes.
• Maintain up-to-date knowledge of industry trends and best practices in training and development.
• Coordinate logistics for training sessions, including scheduling, materials preparation, and venue arrangements.
• Provide support and guidance to employees during training sessions to ensure a positive learning experience.
• Track and report on training program metrics and outcomes to senior management.
• Assist in the development of training materials, including manuals, e-learning modules, and presentations.
• Foster a culture of continuous learning and improvement within the organization.

Training Specialist

Solutions Engineer

• Pre-Sales: Build trust & partner with GTM Account Executives, be a team player, and help enable them out in the field with what they need to close.
• Partner with GTM Account Executives to scope, design, and deliver tailored product demos that align to client goals.
• Build trusted relationships with prospects by listening first and solutioning second.
• Help facilitate that promises made become promises kept as deals transition from pre-sales -> post sales.
• Become a champion of data excellence, and its’ positive impact on various parts of our platform.

Sales

• Lead, coach, and grow a team of regional and territory Sales Executives and support staff.
• Set clear KPIs and accountability frameworks to drive predictable performance.
• Use data and analytics to project sales, identify new markets, and inform strategy.
• Develop and execute strategic business plans that expand Medefy’s customer base.
• Drive new business through personal prospecting and relationship building nationwide.
• Collaborate cross-functionally with Marketing, Customer Success, and Product to align goals and optimize outcomes.
• Own the pipeline: ensure CRM accuracy, forecast reliably, and track goal attainment.
• Represent Medefy at key industry events, conferences, and partner engagements.
• Hire, onboard, and develop exceptional sales talent, ensuring a culture of accountability and growth.
• Support operational excellence through budgeting, territory planning, and performance evaluations.

Director of Sales

Operations

• Lead and scale a high-performing Customer Operations & Support team.
• Ensure support operations are efficient and continuously improving.
• Serve as an escalation point for complex member and customer issues.
• Build customer-centric operations and resolve high-stakes situations.
• Manage and inspire a team of frontline operations & support specialists.
• Oversee daily operations & support and ensure SLAs are consistently achieved.
• Design and maintain operations & support playbooks and training curricula.
• Build and maintain configuration documentation and quality assurance protocols.

Training Specialist

Solutions Engineer

Director of Sales

Customer Operations & Support Manager