Customer Support

• Manage a portfolio of clients for our Lyon office
• Ensure the correct issuance of insurance certificates and follow up on responses from insurance companies for delivery to clients
• Monitor updates to sums insured
• Verify consistency with existing policies/records
• Update contact details of stakeholders between valuation cycles
• Provide telephone support to clients
• Draft policy endorsements under the responsibility of Specialized Advisors
• Calculate premiums and ensure correct issuance and distribution of invoices/billing
• Monitor payments and handle dunning procedures/formal notices
• Work on lines such as Motor (Auto), Liability (RC), RCD, DAB

Client Service Advisor – Technical

Customer Service Advisor, Technical