Operations

• Provide strategic oversight and direction for MMA Analytics and Metric Insights.
• Establish and manage the reporting tool's roadmap, ensuring the accuracy and functionality of reports.
• Collaborate with key stakeholders to enhance reporting capabilities.
• Participate in implementation project work.
• Oversee a comprehensive documentation and testing strategy for reports.
• Showcase the suite of reports to key stakeholders addressing questions and providing insights into report functionalities.
• Help identify report gaps and stakeholder requests for changes or enhancements.
• Collaborate with Business Process and Finance teams to understand impacts on reporting requirements.
• Establish security guidelines to protect sensitive reporting data and ensure compliance with organizational policies.
• Oversee implementation, communication and training for data products.

Data & Operations Reporting Manager

Operations Specialist

Senior Campaign Operations Manager

National Books Operations Manager

Operations Manager

Operations & Scheduling Coordinator – Residential Services