Account Manager

• Fostering and managing relationships between MMA and its key stakeholders, including clients, partners, and internal teams.
• Developing and implementing strategies that enhance stakeholder engagement and satisfaction, ensuring that business needs are understood and met effectively.
• Partnering with business units to identify pain points, strategic themes, and KPIs
• Developing product and technology roadmaps focused on delivering strategic value and business outcomes
• Liaising between Tech and Business teams to create Business and Product Requirements and maintaining visibility into the broader integrated technology roadmap to optimize solutions
• Experience design - ensuring that interactions with stakeholders are seamless and impactful.
• Prioritizing requests and align them with organizational capabilities and resources.
• Customer Focus-will leverage various customer feedback methodologies and qualitative assessments to drive innovation and incorporate the voice of the customer into solutions.
• Monitoring stakeholder feedback will be key to identifying areas for improvement, and implementing strategies that drive customer satisfaction.
• Staying informed about industry trends and best practices and continuously refining our approach to business relationship management

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Account Management Expert