Software Engineer

• Specializes in one or more of the following areas: Server, Network (voice/data), messaging/collaboration, mainframe, Architecture, Storage/backup, Applied Engineering and/or Application engineering
• Designs, develops, implements, and analysis of Technical product/systems
• Creates, manages and maintains strategy, standards, roadmaps and new technologies
• Provides advanced design and engineering functions for one or more of the following skillset areas: Server, Network (voice/data), Messaging/Collaboration, Mainframe, Implementation, Architecture, Storage/Backup, and/or Application design
• Recommends alterations to developments and designs; improving quality of products/procedures
• Manages Engineering Support staff in one or more of the following areas: standards, projects, level III support issues, designs and overall IT Engineering for Infrastructure/Technology
• Trains, leads, mentors, Engineers and Managers
• Creates, manages, maintains departmental policies, processes and procedures; relating to standards, projects and cross functional interoperability
• Prepares and tracks budgets, project/staffing plans
• Understands/communicates, Strategic/Global Initiatives and Infrastructures
• Consultants to aid in the development of solutions; Works closely with the Project Management Office and stakeholders to provide guidance/ advice concerning infrastructure issues
• Identifies opportunities and recommends solutions for improving service efficiency and effectiveness
• Provides levels II/III support for Hardware and Operating System issues
• Documents Operational procedures; hand-off to the Operations Group
• Understands/communicates, Strategic/Global Initiatives and Infrastructures
• Produce reports, collate feedback and proactively identify trends or procedural changes to feed into ongoing Service Improvement Plan
• Provide technical guidance/training and mentoring for other members of the team
• Represent the team and lead in key activities including but not limited to project engagements and service review meetings

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